Measurable – quantify or at least suggest an indicator of progress.For information technology project management this can be any of Process, are you following a standard, widely accepted project management methodology? Progress, do your measures indicate you are on schedule and within budget? Product or deliverables, did the project deliver what it set out to deliver? Was there scope creep? Quality, is the intended customer satisfied with the results of the project? Are there any complaints or calls for assistance?.Specific – target a specific area for improvement.Doran in the November 1981 issue of Management Review: What to measure? What is important to the project stakeholders?Ī commonly used, best practice for developing well-written, meaningful metrics and KPI’s is to employ the S.M.A.R.T. No matter how accurate you are in your measurement, if the result does not resonate with your project stakeholders then the result is merely a meaningless measurement. How do I create metrics and KPI’s for my project?Ībove all else, be sure the thing you are measuring, to determine project progress or success, is meaningful to the project stakeholders. Project KPI’s are important so a project manager can show the performance of the project in delivering what the customer needs and ultimately to determine the success of a project. Project metrics are important so a project manager can evaluate a project’s status and assess project team productivity and quality of deliverables. Why are project metrics and KPI’s important?
KPI’s are measures that can used to demonstrate how effectively an organization is achieving its strategic and operational goals.
What is a Key Performance Indicator?Ī Key Performance Indicator (KPI) is a quantitative measure used to evaluate project performance against expected results they confirm that the project has achieved its objectives. You derive metrics by comparing to a predetermined baseline of two or more measurements taken over time. A project management metric is a quantifiable measure used to gauge project performance or progress.
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